Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect information you provide directly when you use our services, including:

• Account information: Name, email address, phone number, and business details when you create an account or place an order.
• Payment information: Credit card details processed securely through Stripe. We never store your full card number on our servers.
• Project information: Business name, website content, logos, images, and other materials you provide for website design.
• Communications: Messages you send us via email, contact forms, or phone calls.
• Automatically collected: IP address, browser type, device information, pages visited, and interaction data via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Design and build your website according to your specifications
• Process payments and send order confirmations
• Communicate about your project status and deliverables
• Provide customer support and respond to your questions
• Send project updates, revision notifications, and launch confirmations
• Improve our services based on usage patterns and feedback
• Comply with legal obligations and prevent fraud

3. Data Security

We take the security of your data seriously and implement multiple safeguards:

• All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS)
• Payment processing is handled entirely by Stripe (PCI DSS Level 1 certified)
• Access to personal data is restricted to authorized team members on a need-to-know basis
• Our infrastructure is hosted on Cloudflare and Google Cloud with enterprise-grade security
• We conduct regular security reviews and keep all systems updated

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — Payment processing (stripe.com/privacy)
• Google Analytics — Website analytics and usage statistics (policies.google.com/privacy)
• Cloudflare — Hosting, CDN, and security (cloudflare.com/privacypolicy)
• Resend — Transactional email delivery

Each third-party service operates under their own privacy policy. We only share the minimum data necessary for each service to function.

5. Cookies

We use cookies to maintain your session, remember preferences, and analyze site usage. See our Cookie Policy for full details on the cookies we use and how to manage them.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account data is retained while your account is active
• Project files are retained for 12 months after project completion
• Payment records are retained for 7 years for tax and legal compliance
• Analytics data is retained for 26 months

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, email hello@simplebuildai.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

10. Contact

If you have questions about this privacy policy or our data practices, contact us:

SimpleBuild AI · 1213 Culbreth Dr, Wilmington, NC 28401 · hello@simplebuildai.com · (910) 515-7779